How much food can the tank hold?
3.6 liters / 3.8 quarts, or about 15 cups
What happens if the power goes out?
If there is a power outage, the feeder will go into Battery Mode, where the power will be supplied by three D batteries (not included).
How long does the battery mode last if there is a power outage?
Under normal usage, the batteries can last up to 6 days.
How many portions can the feeder dispense per meal?
The feeder will dispense up to 10 portions per meal, but you can schedule multiple meals per day.
Can you put wet food in the feeder?
The pet feeder is only intended for use with dry food. Do not use wet, canned, or moist food.
Is the unit BPA-free?
Every surface that touches food is made with BPA-free plastic or 304 food-grade stainless steel.
Can the Pet Feeder be used outside or under a covered patio? Or is this unit for indoor use only?
No, the pet feeder is recommended for indoor use only.
Does the unit come with a warranty?
Your product comes with a 1-year limited warranty. Register your product at pawsync.com/warranty to extend your warranty to 2 years.
Why do the control buttons keep locking?
For your pet's safety, the control buttons automatically lock after 5 minutes of no operation. However, if you restart (unplug and plug in) the pet feeder, the control buttons stay unlocked for 30 minutes. To unlock, press and hold the FEED and WIFI buttons for 3 seconds.
How often do I need to change the desiccant pack?
We recommend replacing the desiccant pack every 30 days. When it's time to change the desiccant pack, the silica gel inside the pack will change from orange to green.
How often should I calibrate the feeder scale?
To ensure accuracy, you should calibrate (zero out) the feeder scale after removing the bowl or scale and after refilling the feeder tank.
